Q: If I order products from Chinatbuy.com, how to ship them to me? How much is the delivery? How can I trace my order?
A: Chinatbuy currently ships small and medium sized orders by international couriers. The shipping rates can be previewed inside the Chinatbuy online shop system. When you place the order you will see the postage on the shipping method section. Shipping fee will be estimated by system automatically.
Q: How can I trace my order?
A: Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.
Q: How Long Will It Take To Delivery?
A: Total delivery time is composed of three parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. The second part is thepackaging time after your order is processed, we send it to the warehouse. And the last past is actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 3-7 days, and express shipping normally takes 2-4 days. Processing takes 1-2 days normally.
Q: Are the packages insured?
A: Shipping with couriers is insured and traceable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery. When you checkout your order, you can Add Shipping Insurance to your order. We offer Shipping Insurance US$ 1.99 to protect your package against any lost or damaged shipments. Any missing issues reported, we would reship your order immediately.